We want you to be happy with your purchase from Equiply. If something isn’t right, please review our return policy below or contact us at support@equiply.ca.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must be:
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Unworn and unused
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In the same condition in which they were received
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In their original packaging, with tags attached where applicable
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Accompanied by a receipt or other proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
Customized & Non-Returnable Items
Customized, personalized, or specially ordered items are final sale and cannot be returned or exchanged, unless the item arrives defective, damaged, or does not match the order placed.
This includes, but is not limited to, items customized with names, numbers, logos, team crests, embroidery, printing, or heat-pressed designs.
Sale items and gift cards are also final sale and are not eligible for return.
If you are unsure whether an item is eligible for return, please contact us before submitting your request.
Normal Wear & Tear
Sports apparel and equipment are designed for active use and may naturally experience wear over time. Running, training, competition, repeated washing, contact with other players or equipment, and constant friction can cause materials, stitching, printing, logos, or other components to gradually wear, loosen, fade, tear, or break down.
Damage resulting from normal wear and tear, repeated use, friction, contact, improper care, or the natural breakdown of an item through regular sporting activity is not considered a product defect.
If you believe an item has failed prematurely due to a manufacturing or product defect, please contact us within 30 days of receiving the item so we can review the issue.
After the 30-day period, Equiply is not responsible for damage resulting from normal wear and tear or regular use of the product.
This policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection laws.
Starting a Return
To request a return, contact us at support@equiply.ca within 30 days of receiving your order.
Once your return has been approved, we will provide instructions for returning your item. Depending on the circumstances, we may:
Please do not send items back without first contacting us. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If an item arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible at support@equiply.ca. Please include your order information and, where possible, photos of the issue so we can evaluate it and make things right.
Exchanges
If you need a different size, colour, or item, please contact us to determine whether an exchange is available.
In some cases, the fastest option will be to return the eligible item for a refund and place a new order for the replacement item.
Customized and final-sale items are not eligible for exchange unless they are defective, damaged, or incorrect due to an error with the order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@equiply.ca.
Questions?
For questions about returns, exchanges, product issues, or refunds, contact us at support@equiply.ca.
